PRIVACY POLICY

Effective from May 10th 2023

Welcome.

This is the Karen Tingley Privacy Policy

We have tried to make this policy as digestible as possible by setting out the Privacy Policy with both the legal statements and an explanation of what it really means in plain speak. But if you have any questions please do reach out and ask us, we will be more than happy to discuss them with you.

Please read carefully

Karen Tingley (karentingley.co.uk) cares deeply about the privacy of its visitors, users and customers. To that end, this Privacy Policy (“Privacy Policy”) describes how Karen Tingley, together with its affiliated companies
worldwide (“Karen Tingley”, “Karen”, “we”, “our”, or “us”), collect, use, and share your Personal Information, as well as an explanation of the data rights you may have in that Personal Information.

This Privacy Policy applies to all Karen Tingley users and customers, including unregistered visitors and registered users (collectively, “Users”, “you”, or “your”), and to all Karen Tingley services, including our websites (including www.karentingley.co.uk and any of its subdomains, the “Website”), web applications (“Apps”), mobile applications (“Mobile Apps”), and related services and treatments (collectively, the “Services”). This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us here.

What does this really mean?

This policy describes our data handling and privacy practices, what Personal Information we collect about our Users, what we do with it, how we share it, and your rights regarding that Personal Information. By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy.

The type of information we collect

We receive, collect and store any information you enter on the website, provide directly in private consultations or in any other way. In addition when viewing the website, we collect the Internet protocol (IP) address used to connect your computer to the Internet; your karentingley.co.uk login; e-mail address; password; computer and connection information and purchase history.

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We
also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and a
personal profile.

What does this really mean?

To provide our Services, we collect Personal Information about our Users. The Personal Information comes from you when you visit the website, when you contact us or use our treatment/therapy services. We only collect and store information we need to provide services or for legal or insurance purposes. We never share your personal information - ever.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you provide such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

As part of your initial face-to-face consultation and any subsequent treatments you may also provide additional personal information such as: Name, Address, Phone number, Email, GP details, General Health Information, Information regarding conditions, symptoms and medications.

What does this really mean?

The secure online booking process will require you to provide some information about you (the client) and if you make a purchase also your purchase information.

To provide a treatment we will also require you to provide some health information. We will also require some basic contact information so we can stay in touch with you.

Why do we collect personal information?

Your privacy is important to us and your details are treated with the utmost confidentiality and respect. We collect personal information only to ensure the treatment is suitable for you and to tailor it appropriately.

No-one else will have access to your data and we will never sell or share your data with anyone except in the following circumstances: (i) In the unlikely event of a medical emergency, details of medication and relevant symptoms may be shared with medical professionals only where absolutely necessary;
(ii) To meet any legal obligations;

We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate our Services;

2. To provide you the ability to book a treatment and pay online;
3. To provide you with ongoing customer assistance, appointment reminders and technical support;
4. To be able to contact you with general or personalised service-related notices and promotional messages;
5. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve my respective services for you;
6. To comply with all applicable laws and regulations
7. To provide insurance cover for your treatments.

We use your Personal Information for the purposes set out above where:
1. Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
2. Our use of your Personal Information is necessary to support legitimate interests and business purposes (for example, to maintain and improve our Services and the effectiveness of our website by identifying technical issues), provided it is conducted in a way that is proportionate and that respects your privacy rights.

What does this really mean?

We only use the Personal Information we collect about you to provide our services and to stay in touch with you. We also collect and use Personal Information in order to contact you and to
comply with the laws applicable to us.

How we use, store, share and disclose your personal information.

Our website is securely hosted on the Wix.com platform. Wix.com provides us with the secure online platform that allows us to have an online presence, allow online booking, sell products and services to you. Your electronic data will be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers in Ireland, Israel and USA behind a firewall using industry best practices.

My karentingley.co.uk email is securely hosted on the Google Gmail platform. Google provides me with the online platform that allows me to send and receive email communications. it is stored securely in our world-class data centres. Data is encrypted in transit and at rest.

Your private information is either provided by you face-to-face and only held as paper files and stored securely at our premises or via an encrypted online form. Your file is stored for 15 years after the date of your last appointment after which time it is securely destroyed.

Our in person payment system (mobile, chip and pin) is provided by Square (squareup.com) and our online payment gateways are offered on our behalf by Wix.com and used by us and our website both of which which adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. If you would like further information on how your data is stored or processed please contact us with your question(s) (karen@karentingley.co.uk)

What does this really mean?

Our electronic data storage providers are contractually committed to protect and secure your data on our behalf. Your medical information will be securely securely held in paper format in our premises or digitally encrypted format electronically.

We use state of the art payment systems provided by third party payment processing specialists such as Wix.com and Squareup.com You can ask us at any time if you have any questions.

How we communicate with our site visitors and customers.

From time-to-time we may contact you to notify you regarding your account, to confirm bookings, to provide payment receipts, to troubleshoot problems with your account, to answer any questions or resolve a dispute, to collect monies owed, to poll your opinions through surveys or questionnaires, to send updates or as otherwise necessary to contact you to enforce our Terms and Conditions, applicable national laws, and any agreement we may have with you.

For these purposes we may contact you via email, telephone, FaceBook Messenger, text messages, WhatsApp, other electronic messaging systems as discussed and agreed with you, you can update your preferences at any time.

What does this really mean?

We will only contact you with information that is relevant to you, through agreed channels.

You can update or stop this at any time.

How we use website cookies and other website tracking tools.

We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our Website Service and ensure that it performs properly, to analyse our performance and marketing activities, and to personalise your website experience.

You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

What does this really mean?

Cookies are small pieces of software which sit on your computer and help us tailor your website experience so that it is easier to use and more relevant. These Cookies can be controlled or deleted by you via your chosen web browser.

How can you withdraw your consent?

If you no longer want us to process your data or you would like to edit or delete the information we already hold please contact us at karen@karentingley.co.uk or send a letter to Karen Tingley Therapies, 4 Thornbury, Comberton, Cambridge, CB23 7AP.

What does this really mean?

We respect our customers and their right to privacy, so if you want to make changes to the way we communicate or the information we hold just let us know.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

What does this really mean?

On very rare occasions we may need to make changes to the Privacy Policy to keep up with new legislation or the way we are running our business. We suggest you check it from time to time to understand how any change may impact you.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at karen@karentingley.co.uk or send us a letter to: 4 Thornbury, Comberton, Cambridge, CB23 7AP.

What does this really mean?

We respect our customers and their right to privacy, please let us know if you would like to receive a full copy of, amend or delete any information we hold on you.

We love to hear from our customers, so please reach out anytime (Here)