Terms of Use

Effective from May 10th 2023

 

Welcome.

 

These are the Karen Tingley Terms of Use.

 

We have tried to make this policy as digestible as possible by setting out the Terms of Use with both legal statements and an explanation of what it really means in plain speak. But if you have any questions please do reach out and ask us, we will be more than happy to discuss them with you.

 

Website owner, the offering, and binding of Terms

 

This website is owned and operated by Karen Tingley (“Karen Tingley”, “Karen”, “we”, “our” or “us”). These Terms of Use set forth the terms under which you may use the website and services as offered by us.

 

This website offers visitors information on the products and services offered by Karen Tingley and the ability to book and pay for products, treatments and consultations. By accessing or using the website of our service, you confirm that you have read, understood, and agree to be bound by these Terms.  If you have any questions please contact us before proceeding.

 

What does this really mean?

 

This policy sets out who we are and the basis of the service.

 

Who can use the website; what are the requirements to create an account?

 

In order to use the website and/or receive our services, you must be at least 18 years of age, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.

 

What does this really mean?

 

You need to be legally an adult in the UK to enter into an agreement or purchase a service from us.

 

Key commercial Terms offered to customers

 

When buying a product or treatment item, you agree that:

1. you are responsible for reading the full item listing before making a commitment to buy it:

2. you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

3. you provide the correct information about your current health status.

 

When buying a treatment you further agree that: 

1. you are female 

2. or you are purchasing a treatment to be consumed by a female.

 

The prices charged for the services, consultations, treatments and products are listed on the website. We reserve the right to change the prices displayed and charged at any time, and to correct any pricing errors that may inadvertently occur. Additional information about pricing is available on the payments page.

 

What does this really mean?

 

When using the website booking process you are committing to purchase a product or service for a Female in good faith and you will provide truthful information so that we can provide safe and relevant products or treatments for you.

 

Loyalty Program

 

We like to reward our loyal customers so for each full service they purchase they will be rewarded with 10 ‘Tingley Tokens’ which will be stored in their online account area, once you have accrued 50 Tingley Tokens these can be redeemed for a 50% discount on a next purchase of a full treatment. Full information is provided on the Loyalty page (https://www.karentingley.co.uk/loyalty) 

 

Tingley Tokens cannot be redeemed for cash, they have no cash value. They can only be redeemed against available services on the website, they cannot be redeemed against any physical products. 

 

Your purchase should be made via the website and you must be logged in order to receive the Tingley Tokens.

 

You must have signed up on the website (https://www.karentingley.co.uk/ click login and sign up) to be eligible for Tingley Tokens.

 

This program is subject to change at any time, Tingley Token holders will be notified.

 

What does this really mean?

 

We believe in rewarding our loyal customers, each time you purchase a full treatment we will give you 10 Tingley Tokens, once you have 50 Tingley Tokens you can redeem them for a 50% discount off your next treatment.

 

Make sure you have signed up for an account and you are logged in each time you make a purchase.

 

Gift Cards

 

​Virtual Gift Cards are available for purchase through the website (https://www.karentingley.co.uk), varying gift card amounts can be purchased from £25 upward, the amounts can be redeemed against the cost of products or treatments either partially or fully, partial redemption would also need additional funding to the full value or the product or service.

 

No physical gift card will be issued, all information will be shared via email once the purchase has taken place.  The gift card does not provide discounts on products or services, current product pricing is available on the website (https://www.karentingley.co.uk).

 

All Gift cards must be consumed in full within 5 years from the date of purchase and cannot be refunded or exchanged for cash amounts.

 

What does this really mean?

 

You can purchase a Gift Card for any amount over £25 via the website. The monetary amount can be redeemed against products or services available on the website.

 

Return and refund policy

 

For any undamaged physical product purchased via the website, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

 

For any treatment booking purchased via the website, simply contact me to cancel up to 48 hours in advance of the booking to receive a full refund. We will also provide up to a 50% refund up to 24 hours in advance of the booking.

 

What does this really mean?

 

Any physical product you buy can be returned or refunded within 14 days.

 

Any treatment or consultation can be cancelled up to 48 hours for a full refund. After that 50% refund up to 24 hours in advance of the treatment date/time.

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Retention of right to change offering

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We may, without prior notice, change the services; stop providing any of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. Any services that are already booked would remain unaffected by any such change.

 

What does this really mean?

 

Sometimes we need to make changes to products or services offered, at times this can be beyond our control because of supplier issues or new legislation, we will always try and avoid this where possible. We will always aim to honour any existing bookings and we will contact you if a product or service you have purchased is impacted.

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Ownership of intellectual property, copyrights and logos

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The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Karen Tingley. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a licence in or under any such Intellectual Property Rights, and you agree not to sell, licence, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

You recognise and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate licence to upload, transfer, send the content. 

 

You agree and consent that the uploaded or transferred content may be publicly displayed at the website (karentingley.co.uk) or on any associated Karen Tingley social media sites.

 

What does this really mean?

 

This means the website content belongs to Karen Tingley and should not be copied or plagiarised. 

 

Any reviews you submit will also become owned by Karen Tingley and can be used on the website or social media sites.

 

Right to suspend or cancel user account

 

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. 

 

You may discontinue use and request to cancel your account and/or any services at any time. 

 

Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

 

What does this really mean?

 

We reserve the right to suspend or cancel accounts as we decide is important for the safety of our staff, to meet insurance or regulatory requirements.

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Indemnification

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You agree to indemnify and hold Karen Tingley harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products or services offered on the website.

 

What does this really mean?

 

You take full responsibility for your decision to select and purchase any specific products or services on the website or in person.

 

Limitation of liability

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To the maximum extent permitted by applicable law, in no event shall Karen Tingley, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

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To the maximum extent permitted by applicable law, Karen Tingley assumes no liability or responsibility for any; 

    (i) errors, mistakes, or inaccuracies of content; 

    (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and 

    (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

 

What does this really mean?

 

No losses you incur through the use of our products or services can be transferred back to us.

 

Right to change and modify Terms

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We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. 

 

Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

What does this really mean?

 

On very rare occasions we may need to make changes to the Terms of Use to keep up with new legislation or the way we are running our business.  We suggest you check it from time to time to understand how any change may impact you.

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Promotional emails and content

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You agree to receive from time to time promotional messages and materials from me, by mail, email or any other contact form you may provide me with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify me at any time. Please also see our Privacy Policy for more information.

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What does this really mean?

 

We need to stay in touch with you to deliver our service or to keep you up to date with new information on our products and services.  If you want to change the way we communicate with you, please let us know.

 

Preference of law and dispute resolution

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These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Cambridge, The United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

 

What does this really mean?

 

We are based in the United Kingdom and are Governed by the laws of England and Wales.

 

Customer support details & contact info

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For any queries or further information please contact us through the website contact us form, by email to: karen@karentingley.co.uk, or in writing to Karen Tingley, 4 Thornbury, Comberton, Cambridge, CB23 7AP

 

What does this really mean?

 

I think you got this one!

 

We love to hear from our customers, so please reach out anytime.

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